Marshmallow update problem
Wbf8
Newbie

After the update I'm unable to play songs downloaded previously to my sd  card using the Amazon music app. I can still play them using the Amazon cloud. I can find the songs on the sd card using the file manager and they still exist. If I download a new song to the sd card I can find it in the same file and I am able to play it. The songs saved before the upgrade are on the sd card but unreadable.

Labels (2)
0 Likes
Re: Marshmallow update problem
vzw_customer_support
Customer Service Rep

That certainly is perplexing. I keep my entire music collection on my phone so I know how you must feel. I'm happy to help with this. What type of phone are you having this issue on?


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes