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Marshmallow update problem
Wbf8
Member

After the update I'm unable to play songs downloaded previously to my sd  card using the Amazon music app. I can still play them using the Amazon cloud. I can find the songs on the sd card using the file manager and they still exist. If I download a new song to the sd card I can find it in the same file and I am able to play it. The songs saved before the upgrade are on the sd card but unreadable.

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Re: Marshmallow update problem
vzw_customer_support
Customer Support

That certainly is perplexing. I keep my entire music collection on my phone so I know how you must feel. I'm happy to help with this. What type of phone are you having this issue on?


JosephT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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