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No incoming calls or texts on ported number
clmccoll
Member

I just recently switched to Verizon from AT&T (as in yesterday, 9/10) and have not been able to receive incoming calls. I have been able to send and receive texts from some people (whom I am assuming have Verizon) but not everyone has received my texts or vice versa. I did port my number over and have seen some things about it taking up to 72 hours to complete but none of the articles have been recent..

Just wanted to be sure nothing was wrong with my new service.

Also, the device is an LG G4.

Thanks!

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Re: No incoming calls or texts on ported number
vzw_customer_support
Customer Support

clmccoll - First let me tell you how excited we are to have you as a member of our Verizon Wireless family. Yay! We know how important it is to have your number working properly. Please make sure that you keep a look out for a message letting you know that the port in (switch) is complete. You will have to turn off your device and power it back on. You may also call 1-877-567-4899 to get up to date status.
JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No incoming calls or texts on ported number
dilbertaz
Sr. Member

Doesn't hurt to call Verizon to verify, usually it takes place instantly but can take longer in some instances (many factors including company porting in from).  I have also heard of people running into issues where something went wrong during the account setup and just needs to be fixed on Verizon's end.

Call 800-922-0204; Press 2 then 0# then 0 then 0 then 0# then 0#. EXISTING CUSTOMERS press 1 then press 4, then say "Customer Service" then wait and enter last four of social security number

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Re: No incoming calls or texts on ported number
vzw_customer_support
Customer Support

clmccoll - First let me tell you how excited we are to have you as a member of our Verizon Wireless family. Yay! We know how important it is to have your number working properly. Please make sure that you keep a look out for a message letting you know that the port in (switch) is complete. You will have to turn off your device and power it back on. You may also call 1-877-567-4899 to get up to date status.
JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No incoming calls or texts on ported number
dj71
Member

That suggestion was not a solution.  The problem still persists.  Customer Services seems extremely perplexed with this issue.  Is there anyone out there that can help?

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Re: No incoming calls or texts on ported number
vzw_customer_support
Customer Support

We always want to ensure we are providing the proper solution dj71. We are happy to help. To clarify, are you having issues receiving calls and texts?

 

RashadM_VZW

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Re: No incoming calls or texts on ported number
mdingham1
Member

I am having the same issue and when I called the automated number provided above it reported that the PIN I provided from my previous carrier was incorrect.  I wish I had been told that before I left the store yesterday.

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Re: No incoming calls or texts on ported number
vzw_customer_support
Customer Support

I am sorry that we did not set the proper expectaion prior to leaving the store. We certianly want to start off on the rght foot. To confirm, has the port been compelted at this time? YaleK_VZW

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Re: No incoming calls or texts on ported number
VictorSolis8
Member

***Update

I had the same problem. I recently switched to Verizon from At&t, but decided to keep my original phone number. Apparently this is called “port” or “porting over your phone number” and could only send/receive texts to certain people and make limited calls. Certain people could call me successfully while others could not.

I called Verizon wireless and was explained that in order to finish porting over my phone number, they needed the account number from my previous carrier (At&t). The account number I had been initially  using was Located on a previous statement from At&t. This is NOT the correct account number. The Verizon representative explained that this was a “foundational” account number, and they needed the “wireless” account number that you would need to call your original carrier to get. Or you could give them the last 4 digits of the previous primary account holders SSN from your original carrier. (Which is what I did) Once this is done, you are instructed to turn off your wifi and then restart your phone. 

Hope this helps. 

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Re: No incoming calls or texts on ported number
Heart4him
Member

I completed the process over the phone with a representative and we restarted my phone and confirmed my phone was activated by making a call out and I didn't realize that I was not getting calls. I have waited for several days and then have been in chats because the phone hold is very very long and the chat agents are clueless.  They ask if phone is unlocked or if there is something wrong with the device. I have not received a confirmation that the port is complete via email and my frustration has me so upset,  I don't even want to switch carriers anymore. Yet, I can't get help with that either. Customer service seems to stink no matter what carrier you go with so why pay the extra money with Verizon? I may as well stay with Sprint!

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Re: No incoming calls or texts on ported number
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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