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Not a happy customer
jamacfar
Member

Back story: My LG G3 died the other day. Having liked that phone and how long it lasted, I went with a new G8 thinq. And I let them talk me into the $99 accessory package.

Well, I get my package, and they sent the wrong glass protector (one for a LG V50 thinq). Before I go totally off on vzw, can somebody tell me if MAYBE this will fit the G8 thinq too? Holding it up to the phone it appears to be narrower and longer, but that may just be the way I am looking at it.

Now to last night. I realize the covid garbage has businesses bent over a barrel (not just vzw), but I did finally get through to a chat rep. I was told there was a store open locally 10-4 and I could take the screen protector and they would exchange it. I show up about 11 just to find a sign saying the hours are 12-6. I come back about 1, and yes they are open, but am told they can't do anything for me except call corporate for me, but they would have to wait just like I would if I called, so I said nevermind, I would just do it myself at home.

About 345ish, I finally get through. No big issue there, yet. Almost 4 hours later (straight), and on my 4th rep, i get disconnected and now can't get back through (message saying Verizon is having technical difficulties). First rep, Customer Care, found a screen protector for the G8, but it wasn't as good, and a lot cheaper, than the original one sent. I get forwarded to Sales to see if maybe they have the same model of screen protector but for the G8. NOGO. So I see if they will upgrade the case to a slightly more expensive one if I go ahead and just take the cheaper screen protector, so back to Customer Care I go. This person seems to try to help me, but comes back with it would cost them too much to do that. I offer to cover the difference in retail pricing between the 2 cases so I am sent to a special Sales department (I guess, was told something along the lines of Delegated Sales Team). I am on with this person for a few moments, when BOOM, there goes the connection, and when I try to reconnect get the technical difficulties message (and still, for the last half hour or so).

And now I am here venting...

Thank you for reading.

James

Re: Not a happy customer
Tigerstep
Sr. Member

Delegated sales team...wut

This is why I shop online to get what I want. Things like upgrade fees are also doubled if a rep does it. 

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Re: Not a happy customer
vzw_customer_support
Customer Support

We certainly want to ensure any issues you're experiencing are resolved and are here to help. Have things been straightened out? StanleyC_VZW

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Re: Not a happy customer
jamacfar
Member

Not really; I just gave up for now.

 

Don't get me wrong... I do really like the phone; no issues there. And I understand with this current crisis having everybody all messed up up. Just a few weeks ago,  I could've just walked into one of your stores and walked out knowing what I was getting if I didn't actually have it in my hands then. But this time around, it was a small problem that just kept growing.

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Re: Not a happy customer
vzw_customer_support
Customer Support

We want to make sure this issue is addressed, jamacfar. Please respond to our Private Message. AnnaG_VZW

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