Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Not receiving incoming calls
Board2857
Member


I'm able to make call, receive text messages and connect to data, but calls are not coming through at all and it's telling callers I do not have a voicemail set up.

Labels (1)
0 Likes
Re: Not receiving incoming calls
Razo_SE
Member

Is this a new phone or one you've had for a while?  Did you recently make any changes to the operating software?  If neither of those apply then do the following:  Power the phone down, remove the battery, remove the SIM card.  Put the SIM card back in, put the battery back in, turn the phone on, text someone to call your number, see if the problem is fixed.

Re: Not receiving incoming calls
Razo_SE
Member

Also, if your telephone number was ported to your phone by Verizon contact customer service and make sure Verizon still owns the phone number.  Occasionally an ILEC will receive a request to port a number back if the new owner does not complete ALL of the requisite paper work and requests to initiate the change.  This is especially true when an FOC request is missing or incomplete. 

0 Likes