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Owner of contract died, I sent info to change to spouse name, not heard from you.

Rufus N. Purvis, owner of contract died acct [Edited for Privacy] I have not heard from you as I sent a letter with information you requested to change to my name :  [Edited for privacy]  and added a pin # I wanted. I received confirmation of letter sent with data you requested on 10-5-20. I am awaiting to hear from you. I also wanted my pin # added.