I'd like to help you out on this! But I do need some information first. Fill this out in your reply, and I will see what I can do for you.
1. What kind of phone do you have? (Manufacturer, Model)
2. Software Version? (Find this in the About Section of Settings)\
3. What 3rd party applications do you have installed? (Anything from Google Play, App Store, Windows Store, Amazon, etc)