Poor cell service constantly dropping calls

[TKDGURL99]

you can send me a Private message to discuss further. This is not acceptable for the amount of money customers spend every month for the Verizon service. There are specific "dead" zones that several of my friends have also noticed throughout Portland Oregon. From what I gather this is not an isolated issue but a national one. Verizon needs to fix it.

[Shezzy191]

• Going inside of any commercial building or home in my area, it's guaranteed that you won't have cell service or it will be one 4G bar that eventually fails.  It's sad when your neighbors see you outside of your house talking on your cell phone and they say...yeah I got that same problem, got to come outside in the yard to use Verizon's service.  I live in Valdosta, Georgia 31605 and there are so many complaints about this service. 

[9wood]

Seems all we get is same repeat replies and no real help or answers from Verizon weeks now seen many report same issue with signal myself included

[Slotmantex]

I have had the same exact issue. 10 years with Verizon- no issues. The past 4-5 weeks have been horrible.

I spent at least 6 hours chatting with 5 different Verizon representatives. My problem got escalated to level 2 twice. The Verizon reps. are very well trained to be nice, apologetic, cordial, warm and friendly.

after much time and effort, new SIM cards, a new phone, a useless wireless extender, constant extender, phone and network resets there was no improvement.

I am going today to switch to AT&T. 

My theory is that Verizon has lost sight of the importance and criticality of delivering reliable service. I think they are so focused on 5G and other things that they “took their eye off the ball”.

[vzw_customer_support]

9wood, making sure you have the services you need is vital. Allow us the opportunity to investigate. When did this concern start? What services are impacted (calls, text, data)? May we have your nearest intersection, City, and zip code so we can accurately pinpoint your location? 

[vzw_customer_support]

We're sorry to hear that you've been experiencing trouble with your service recently, Shezzy191. It will be our pleasure to look into this with you. We'll be sending you a private note to get started.

[vzw_customer_support]

Slotmantex, we value your loyalty and we never want to see you go. Making sure you have the services you need is vital. Allow us the opportunity to investigate. When did this concern start? What services are impacted (calls, text, data)? May we have your nearest intersection, City, and zip code so we can accurately pinpoint your location? 

[9wood]

been reported for some time now all I get and others is your scripted auto reply questions that fail to do anything no help or answers

as for private messages I got over  same repeated scripts which is to " authenticate my account"

and one insulting reply I might add

I only pay you monthly ( years now)

my sign in is same for on my Verizon app ( on my phone)

think I did this " authentication" years ago when I did my account

calls get nothing but time wasted as well and hung up

your chat is nothing more than chat bots who repeat same thing ( includes one supervisor who did repeat for 5 hours)

you claim you want to help and or your concerned but yet nothing is ever done t assist

[Sstt0816]

We live in Pa, zip 18067, and for about 2-3 months now my wife, son, and myself have been having dropped calls DAILY. They drop when we are at home, on the road... EVERY day, many days it happens multiple times. We also pay a lot and are getting very tired of having poor cell service. For this low quality service, we could just go to one of the cheaper cell companies and get the same. I am very disappointed in Verizon service.

[bdcolwell]

Us too. We live in zip code 62479 and was told by our local Non-corporate Verizon store that they shut off 1x due to getting ready to upgrade to 5G. Mind you I think our town was the last one in the USA to get 4G a couple years back, so I'm not expecting 5G to make it to our tiny little spot on the map until 2025. 1x is what Verizon used for "phone calls" and with this shut off, we have really noticed a difference. WIll have 4 bars one minute and 1 bar the next. Many times will get the message no internet service when trying to refresh a news feed or Instagram etc. Call service is terrible. It reminds me of our 1990s bag phone. We even have a repeater on our house to improve that signal which is spotty at best within the house. Great job Verizon--you terrible!