Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Sim Card or Phone Malfunction?

Hey Verizon Community,

      Alright I'll get straight to the point. My Sim card has not been working out for me on my new phone shipped to me by Asurion after I broke my old phone where the sim card worked. I have reinserted my sim card multiple times and factory resetting, but it just doesn't seem to be effective. Can you guys help me. Thanks!

Re: Sim Card or Phone Malfunction?

sim cards fail & cost nothing to replace by stopping into a corporate store or have cs mail you one.

Re: Sim Card or Phone Malfunction?
Customer Support

I am sorry you aren't able to get the SIM card to work, that isn't what we ever want to hear. It's important that your device is always working properly. The quickest and easiest way to fix this is to go to a local Verizon store, where they can activate a new SIM card (free) or you can call Customer Service at 800-922-0204 and we will send you a SIM card via U.S.P.S. in about 3-5 business days. Will that work for you? Here's a link to find a store near you: STORE 




Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!


Re: Sim Card or Phone Malfunction?

Which SIM card are you using? Is it the one from your old phone or the one you received with the replacement? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.