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Smarllock not working on LG G5 after update 12a
somethingnew
Member

After the last update 12a my phone Motorola 360 not longer unlocks my phone.  I have re-paired the device and re-set it as a trusted device and it still doesn't work. 

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Re: Smarllock not working on LG G5 after update 12a
vzw_customer_support
Customer Support

Somethingnew Protecting your phone information is important. We're sorry to hear about your phone lock issues. When did the problem begin? We recommend reaching out to Motorola here: 800-734-5870 



SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Smarllock not working on LG G5 after update 12a
somethingnew
Member

The problem started as soon as my phone rebooted from doing the update.

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Re: Smarllock not working on LG G5 after update 12a
vzw_customer_support
Customer Support

That sounds frustrating!  We definitely recommend reaching out to Motorola for assistance with this. You can reach them by dialing 800-734-5870.


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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