Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Stop automatic app installations
Scimitar
Member

I have an LG V60 ThinQ.

It seems every time there is an update, an unwanted app gets installed. They are mostly games with the last one being Facebook, none of which I want. I am never asked if I want to install the app, it just installs after which I have to go through the process to uninstall it. By this time, I have no idea what information the app has pulled from my phone. 

I have been through the settings numerous times but cannot seem to find the setting to stop this.

How do I stop these automatic app installs?

0 Likes
Re: Stop automatic app installations
vzw_customer_support
Customer Support

Hello! Did you every have the Facebook app or any of the apps that gets install?

*Leyla

0 Likes
Re: Stop automatic app installations
Scimitar
Member

No, I have never had any social media apps or games on my phone. 

0 Likes
Re: Stop automatic app installations
vzw_customer_support
Customer Support

Hello! Is it always the same game that is being installed?

*Leyla

0 Likes
Re: Stop automatic app installations
Scimitar
Member

No, it is different apps.

The last incident downloaded multiple (more than eight apps including Facebook TikTok, neither of which I have an account.

0 Likes
Re: Stop automatic app installations
vzw_customer_support
Customer Support

Thank you for clarifying. That is strange. Have you been able to remove all those apps?

~Gina

0 Likes
Re: Stop automatic app installations
Scimitar
Member

Yes, they uninstall without difficulty.

0 Likes
Re: Stop automatic app installations
vzw_customer_support
Customer Support

Thanks so much for confirming those details for me. Please share with me what type of device are you using?

-Rodney

0 Likes