The person on the other end of my call stops being able to hear me in the middle of a conversation. This has been going on for over 6 months. I've tried to fix it on chat. I've done everything they have asked me to do including going back to factory settings and nothing fixes it. It's a sporatic problem, but just continues to happen. I also get a message telling me I've lost Verizon service periodically when my phone has 3 bars. I need real help with this problem.
Good morning, Diolina. I'm so sorry you are having these ongoing issues with your phone. I would be just as frustrated. Six months is far too long. Let's look further into this.
Has the phone been dropped or wet? Has it been replaced? Please elaborate. -Vanessa
Nothing has happened to my phone and I've lived here for 17 years. Nothing about location has changed either. This just started happening out of the blue. Can't pinpoint a time or event that started it.
I live in the country. I checked with others around me who have Verizon and no one is having reception issues.
My internet is working properly on my phone as it is throughout my house. I have wifi calling turned on so I don't get why this is happening.
We appreciate those details, we certainly want to make sure you can depend on your service. Let's take a closer look, I have sent you a private message to continue.