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Trouble making calls since new software update
Tiggerslily
Member

since the new software update my phone is now having major call issues.  I try to call someone and they cannot hear me, I am in the middle of a call and they can no longer hear me, in the middle of a call sound starts going in and out.  Sometimes if I switch to speaker phone it resolves it but not always.  I have already had my device replaced and it is still happening on the new device.  Please help

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Re: Trouble making calls since new software update
vzw_customer_support
Customer Support

We certainly want you to make/receive calls without any audio issues, Tiggerslily. You indicate that these issues started after a software update and continue even after a device replacement. My resources indicate that a factory reset will resolve post software update issues. Please process a factory reset as per this link: http://www.verizonwireless.com/support/knowledge-base-112585/
Make sure to disable Automatic Restore when you process factory reset as per this link: http://www.verizonwireless.com/support/knowledge-base-110641/


Keep us posted.


AntonioC_VZW
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