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Unable to add ringback tone to my phone.
marie999
Member

I can't add ringback tones.  I have a Verizon LG3.  On the online Verizon website page where you want to purchase the ringback tone of your choice, after you click on Buy, a window pops up where you have to enter either your user id or phone number.  No matter whether I enter my user id or my phone number, this takes me back to the purchase page.  It's an endless, circular loop.  (Yes, my device is registered.)  What's the problem?

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Re: Unable to add ringback tone to my phone.
Ann154
MVP MVP
MVP

Ringback tones are not available on devices that have the HD Voice feature on it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to add ringback tone to my phone.
marie999
Member

Understood. Thank you.

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Re: Unable to add ringback tone to my phone.
vzw_customer_support
Customer Support

Having your callers able to hear music is a wonderful thing, marie999. While you previously couldn't use Ringback Tones with an HD Voice capable device, you can use them now. Another way to add them is via the Verizon Tones application. Here's a link with details: http://spr.ly/65868Q97u

LynnD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!