Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Unable to wake up lg g4 after update to 6.0

Since updating to marshmallow 6.0 I have a hard time getting my phone to wake up. Most of the time I have to plug in headphones or a charger. Tapping the screen or pushing the power button seldom work now. Any fix for this?

Labels (1)
Re: Unable to wake up lg g4 after update to 6.0

We have another thread going here that may help you:

Marshmallow Upgrade: Phone does not wake up

Check out my last post for the fix that worked for me.  I hope this helps!

Re: Unable to wake up lg g4 after update to 6.0

hi  i contacted lg they got me answer here there reply

As for the issue regarding the power, I’m afraid we may have to perform a complete Factory Reset on the device. This especially helps if the issue is caused by software glitches. Before doing this though, please make sure that a backup of all your data (you may use any backup method or application of your choice) has been created already as the factory reset will erase all user information and data that is stored in your phone’s memory and will restore original factory settings. Once ready to reset, just go to your Phone Settings. Navigate to Backup and Reset and then select Factory Data Reset.

you can contact them

call them at 800-793-8896

LG Email | LG U.S.A