Update stopped downloading
Tigger25
Enthusiast - Level 1

New update loaded 91%. Then I had to leave Wi-Fi. When returned, it didn't download the rest even though the little download arrow is still moving. What do I do?

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Re: Update stopped downloading
vzw_customer_support
Customer Service Rep

Tigger25,


Yikes, that's not good let's look into this further. Have you attempted to power off your device? Or settings, system updates to try to finish download?


KarenC_VZW
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Re: Update stopped downloading
Tigger25
Enthusiast - Level 1

I powered off, then reloaded and it worked very well. Thanks.