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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Update stopped downloading
Tigger25
Member

New update loaded 91%. Then I had to leave Wi-Fi. When returned, it didn't download the rest even though the little download arrow is still moving. What do I do?

Labels (1)
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Re: Update stopped downloading
vzw_customer_support
Customer Support

Tigger25,


Yikes, that's not good let's look into this further. Have you attempted to power off your device? Or settings, system updates to try to finish download?


KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Update stopped downloading
Tigger25
Member

I powered off, then reloaded and it worked very well. Thanks.