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Verizon automatically sending out new phones to subscribers without 5G compatible phones
VerizonPredators

My 88 year old mother has an older LG cell phone that is not compatible with 5G.  She is on our plan for $25 a month with phone and texting.  Verizon sent us an email saying my mother authorized the purchase of a new phone for $79 dollars.  It was a lie.  She did not authorize.  We were able to dispute it and cancel the order only to realize they were still sending the phone for "free" but would be assessing a $70 per month with no end in timeline for the service.  Most people that have these phones are older and IMO think this is a discrimination against older people who will not realize this predatory practice.  If we didn't navigate through the almost impossible help desk call center we would not have learned of their lying nor the $70 per month charge.  Disgusting.

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Re: Verizon automatically sending out new phones to subscribers without 5G compatible phones
acraftylady2
Sr. Member

My Samsung note 10 plus is 4g only.  Verizon did not send me a new 5g smart phone.  Are you sure they didn't send it because her old phone was 3g as all cell carriers did away with 3g service.  My friends on other carriers that had phones that were 3g got new  phones Sent free.   I thought Verizon was doing the same?

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Re: Verizon automatically sending out new phones to subscribers without 5G compatible phones
vzw_customer_support
Customer Support

That free phone offer was targeted to specific accounts who had devices that were CDMA and 4G Non-HD Voice devices. If you have a device that fits this description, please send us a Private Note, or log into your My Verizon to view your account offers, to see if your device qualifies for a free phone swap. 

*Bee

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Re: Verizon automatically sending out new phones to subscribers without 5G compatible phones
DEBWHI63
Member

My husband has a 3G flip phone,  He was offered a choice of 2 phones and didn't choose one.  Verizon automatically send a flip phone replacement.  He has yet to activate it because he didn't want to "break the seal on the bag" before understanding the details.  When switching to the free 4G phone, does this automatically start a 2 year contract?  Will there be an increase in fee's?  What can this new 4G flip phone do, that the old one couldn't?  

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Re: Verizon automatically sending out new phones to subscribers without 5G compatible phones
vzw_customer_support
Customer Support

Hello DEBWHI63! I am more than happy to review the details on the account, and provide you with the information you are looking for. I would have to gain access to the account, so I will also send you a Private Note, so we can continue. Thanks! 

-Jordan

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Re: Verizon automatically sending out new phones to subscribers without 5G compatible phones
acraftylady2
Sr. Member

3g is no more so his phone won't work if you don't upgrade to 4g.

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