Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Voicemail App on LG Velvet Not Working
Cranjack
Member

I just got the LG Velvet through Verizon but unfortunately am having trouble with the Voicemail app. I haven't used the app on a few years, but I remember it listing my voicemails that I could listen to. Right now, all it shows is if I have any new voicemails and to call my voicemail. How can I uses the free basic visual voicemail? This is all it shows and there is nothing I can click on for settings, etc.

Screenshot_20200919-181808.png

0 Likes
Re: Voicemail App on LG Velvet Not Working
vzw_customer_support
Customer Support

Cranjack, we want to ensure you can access your voicemails as desired. If you're being told to call your voicemail via *86, then it would mean that the basic visual voicemail isn't provisioned for your line. As a result, the feature would need to be updated from basic voicemail to basic visual voicemail. For additional information, view the following:  https://www.verizon.com/support/visual-voice-mail-faqs/

 

EbontR_VZW

0 Likes