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Why are downloads taking so long?
BCDJr
Member

Approximately one week ago, I foolishly accepted a Verizon "update" on my LG g3 and have had nothing but problems since.  Downloading anything by Wi Fi has been impossible to do in a timely fashion, as I watch the power to my device seep slowly away, minute by minute, waiting for a simple Twitter article to load.  Prior to the "update" I experienced no problems.

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Re: Since upgrade approximately one week ago, downloads take 3-4 minutes; what's the story?
vzw_customer_support
Customer Support
BCDJr, we don't want you to feel any remorse about retrieving that software update on your phone. Let's get it back to the way things use to be. Do you have 3rd party applications downloaded to your phone? If so, some applications can affect the performance of the device. Have you powered your device off/on to soft reset it yet? Try running your device in Safe Mode which will determine if an application is causing these issues: http://vz.to/1MBf4eG

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Since upgrade approximately one week ago, downloads take 3-4 minutes; what's the story?
vzw_customer_support
Customer Support
BCDJr, we don't want you to feel any remorse about retrieving that software update on your phone. Let's get it back to the way things use to be. Do you have 3rd party applications downloaded to your phone? If so, some applications can affect the performance of the device. Have you powered your device off/on to soft reset it yet? Try running your device in Safe Mode which will determine if an application is causing these issues: http://vz.to/1MBf4eG

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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