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Why can't my Bluetooth and WiFi be turned on at the same time?
BDaniels4
Member

Since the last Lollipop upgrade, my LG G3 is experiencing issues. I can no longer have Bluetooth and WiFi on at the same time and connect to WiFi. I could before. My Bluetooth LE devices also no longer want to connect with my LG G3, I have a Fitbit Flex that will only sync/connect when I force it to by shutting Bluetooth off and then turning it back on and forcing the sync, previously it synced continuously throughout the day. The other device I am having an issue with is my Mio Link heart rate monitor. Again, it would automatically connect to my phone whenever I opened MapMyFitness or the Mio Go app. Now I cannot get it to connect at all and the phone, when searching for it, does not even find it. How can I get this fixed? These features worked PERFECTLY prior to Verizon's latest update and now, nothing. I really need to get this working because I am scheduled to run a quarter marathon in just a couple of weeks and need my data to help with my training.

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Re: WiFi/Bluetooth/Bluetooth LE Issues Since Latest Update-Fix needed now!
vzw_customer_support
Customer Support

A top performing device is what we want you to have Bridget. I'm sorry to learn that your device is not performing as expected after the latest manufacturer softwware update. Manufacturers create software updates to improve your wireless experience, not the other way around. Post software update issues may ocur due to conflicts between previous software and new software while installation process. The only way to resove these issues is to do a factory reset as per this link http://www.verizonwireless.com/support/knowledge-base-112585/  Please ensure that you disable Automatic Restore while doing factory reset as per this link http://www.verizonwireless.com/support/knowledge-base-110641/  this step is essential.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: WiFi/Bluetooth/Bluetooth LE Issues Since Latest Update-Fix needed now!
vzw_customer_support
Customer Support

A top performing device is what we want you to have Bridget. I'm sorry to learn that your device is not performing as expected after the latest manufacturer softwware update. Manufacturers create software updates to improve your wireless experience, not the other way around. Post software update issues may ocur due to conflicts between previous software and new software while installation process. The only way to resove these issues is to do a factory reset as per this link http://www.verizonwireless.com/support/knowledge-base-112585/  Please ensure that you disable Automatic Restore while doing factory reset as per this link http://www.verizonwireless.com/support/knowledge-base-110641/  this step is essential.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: WiFi/Bluetooth/Bluetooth LE Issues Since Latest Update-Fix needed now!
BDaniels4
Member

That fixed it.