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Why has my battery been draining so fast after the update?
duckman949
Member

Every since the new software update came down on Dec. 02, 2015 my LG G4 battery time has sucked. It takes 6-8 hours to reach a full charge and I get about 21/2 hours of standby time from that.  I have noticed no enhancements from this update whatsoever. I would guess that the new surveillance software is eating up all of my battery. Can I remove this update or can you fix my phone. It worked great until this so called enhancement software update. This phone and battery are only 2 months old. The battery heath monitor says the battery is fine. When I do use it I have to clear all apps otherwise they will bleed the battery dry in no time.  Suggestions please

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Re: LG G4 Software update
duckman949
Member

Thank you for your input on my phone problem. I ended up stopping at the

Verizon store for help. They got on the phone with a tech and discovered

that the outlook app had installed through my hotmail email rather than

being installed independently. I sent a message through the hotmail acct.

and that sent the configuration  into overdrive. The tech instructed the

Verizon agent how to change it which he did and the phone has been working

great every since. Thanks again for your input.

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Re: LG G4 Software update
vzw_customer_support
Customer Support

Duckman949,
I use my phone for absolutely everything so having a battery that drains as quickly as you mentioned would be very inconvenient. When did you do the update? It can take some time for the update to “normalize” back with the phone. Are you using the original charger that came with the phone? Please share some additional details.

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G4 Software update
duckman949
Member

Thank you for your input on my phone problem. I ended up stopping at the

Verizon store for help. They got on the phone with a tech and discovered

that the outlook app had installed through my hotmail email rather than

being installed independently. I sent a message through the hotmail acct.

and that sent the configuration  into overdrive. The tech instructed the

Verizon agent how to change it which he did and the phone has been working

great every since. Thanks again for your input.

0 Likes