Hi there, megacabcummins. We have replied to your Private Message and are still awaiting your reply. The last thing we want is for you to leave the Verizon family when we are here to help you. If you prefer, we have other contact methods that may be faster for you. We do have Facebook, Twitter, Chat on our website, Messaging from your My Verizon app, or these contact methods: https://www.verizon.com/support/contact-us/
AnnaG_VZW
I got a private message on 4/21 and I responded on 4/21. What exactly are you waiting for? All I can do is repeat what I have already posted here and in private. 3 months of this... THREE. My bill I paid this morning was probably the highest I have ever paid for a Verizon bill, and my service is no where near the quality it should be for the price. So, what are you waiting for from me? VZW customer service can't even have the courtesy of having one person work an issue, it's a different person each time asking the same question or giving the same nondescript answers. If you were treated like this would you stay?
We always want you to have a better idea of your data usage. We'd like to look into this further. Let's get to the bottom of this. Please send us a Private Note for assistance.
If you are on unlimited your bill can't be going way up every month, that does not make sense. Our bill for 3 phones on start unlimited fluctuates a little because of taxes but nothing drastic so very weird.
"We always want you to have a better idea of your data usage. We'd like to look into this further. Let's get to the bottom of this. Please send us a Private Note for assistance."
This is exactly what I am talking about... vzw customer support doesn't take the time to actually read what they are responding too. I did send a private message on 4/21 then I get a reply saying you are waiting for my reply.
"If you are on unlimited your bill can't be going way up every month, that does not make sense. Our bill for 3 phones on start unlimited fluctuates a little because of taxes but nothing drastic so very weird."
I could post a picture of my bill but obviously I don't want my info out there. But I get a discount through my work and my bill is still stupid high for two phone lines and one for the tablet.
Very weird it would be climbing like that every month being on unlimited. Keep fighting to get someone to look into it and figure our why. Compare the detailed billing each month to see where the increase is coming from. Have never had mine increase more than a few cents because of taxes. We have been on unlimited about 3yrs I think.
We certainly want to ensure your concerns are addressed, megacabcummins. I'm sorry if any previous replies have been missed. I have sent a new Private Note to assist.
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