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Why is my device freezing all of the sudden?
magicalpixie2002

Hey guys,

     I really can use some help. My G3 just started freezing this morning and I keep taking the battery out and  putting it back in. It will sometimes it will stay on the boot screen, sometimes it will start up completely and I can use it. After about 10 mins it will freeze again, even when I leave it alone for a couple minutes on sleep. I try charging it and it will freeze, the red light will stay on even when I disconnect the charger meaning it froze then too. Any idea what it can mean and is there anyway I can fix this. My phone worked perfectly until this morning.

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Re: My LG G3 freezing all of a sudden
vzw_customer_support
Customer Support
magicalpixie2002,

I am so sorry to hear you are having these issues. I know a freezing phone is never fun. Has your phone done any software updates or installed any new app recently? If you place your device in safe mode do you still have the same issue? http://vz.to/1owbN8K
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My LG G3 freezing all of a sudden
vzw_customer_support
Customer Support
magicalpixie2002,

I am so sorry to hear you are having these issues. I know a freezing phone is never fun. Has your phone done any software updates or installed any new app recently? If you place your device in safe mode do you still have the same issue? http://vz.to/1owbN8K
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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