Why won't my wifi turn on, or my Mobil hotspot, my phone just keeps shutting off.

[Aeg2427]

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[vzw_customer_support]

Let's find out why Ashley. Better yet, let's find a way to resolve. First we need some additional information, please. When was the last time that you were able to turn on and use your WiFi, and Mobile Hotspot? Is there any physical/water damage to your phone? What is your phone's software version? http://www.verizonwireless.com/support/knowledge-base-112786/

AntonioC_VZW
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