Let's find out why Ashley. Better yet, let's find a way to resolve. First we need some additional information, please. When was the last time that you were able to turn on and use your WiFi, and Mobile Hotspot? Is there any physical/water damage to your phone? What is your phone's software version? http://www.verizonwireless.com/support/knowledge-base-112786/
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!