can't download multimedia embedded in text messages

[docknibbs]

Hi,

  I have a problem where I can't load multimedia embedded in text messages when I'm at home.  I'll get the text message, say with message size 30kb.  The download button will sit there even though I've set it up to download automatically.  I push the button, the blue circle spins for a while and quits.  I try over and over, no luck.  Then there will be an error message that says message expired or not available.

  I can't confirm it only happens at home but it seems to be that way.  I do have a Verizon network extender at home.   Google says that these messages only come if WIFI is off and uses regular data.  Maybe my 3g data is altered somehow by the fact that my 3g signal is 'boosted' by my 'home extender' icon that I see when I'm home.  I can't get 4g at home (Verizon tells me just walk 300 feet down the road where they have great signal, yeah, right!!)

It is crazy to have to turn wifi off to get text messages at home and I can't believe that Multimedia messages would be blocked for the people who have network extenders.

  This is the stock messaging program (icon with tan background and white conversation icon in middle with 3 horizontal lines in the white callout diagram).

Ideas?

[vzw_customer_support]

docknibbs,

We want you to be able to load your multimedia messages. What make/model phone do you have? This will help us determine what we can try from here. Thanks.

ErinW_VZW
Follow us on Twitter @VZWSupport

[Gunner80]

Verizon Wireless Services have same problem with no help from store or 611 line.

[docknibbs]

I have the LG G3,. Erin can you help?

[docknibbs]

Gunner80, what do you notice and what phone is it on?

[Heretic1989]

It happens on my phone too. I have the lg g3. Solution please.

[docknibbs]

Do people who have the same problem have network extenders in their homes that may not allow this?  i understand the picture MMS process requires mobile data only?

Can Verizon weigh in on this?

[Snn5]

Network extenders used to be a great idea but most phones now try to lock to the 4G signal and use the extender for voice only.  It is definitely a possibility that the ext is contributing to the issue.  The G2 and G3, even with mobile data off, still use data to download MMS.  I know my G2 will download an MMS with mobile data turned off because the data is still actually enabled.  Hard to explain, but data is always on unless in airplane mode.  This allows MMS but doesnt allow other forms of data.

[Snn5]

I never had success with a network extender.  I found that it wouldn't connect if VoLTE was enabled.

[Heretic1989]

Nope. No extender here. Unfortunately with the G3 we have to be connected to mobile network which of course is deducted from our monthly data allotment. Even with Wifi it doesn't work. The last phone we had (Inc 4g) we sent MMS left and right without needing to be connected to mobile network or Wifi.