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firmware update frozen

I powered on my LG G4 that had been charging overnight. Screen flashed to "Firmware update, Do not unplug USB connection until the process is complete".  And it's frozen... Never began the update and the phone is completely unresponsive. This is a replacement phone sent by Verizon about a month ago. What's my safest next step to protect data and hopefully get phone operational? Thanks in advance...

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