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how to power off phone when touch screen is broken
MV3668
Member

I just broke my screen and can't power off my phone since the screen is unresponsive.  How do I turn off my phone.  I've tried just holding the button, but it doesn't power off.  I have apps running that are racking up data charges.  Help!

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Re: how to power off phone when touch screen is broken
MV3668
Member

Never mind - I just took the battery out.  Problem solved --

Re: how to power off phone when touch screen is broken
vzw_customer_support
Customer Support

MV3668,


We’re here to help! Making sure that you have a phone that works is important. I’m glad to see you pulled the battery to turn the phone off. Were you able to put the battery back in, turn the phone back on & test out the touch screen?


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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