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my LG G4 screen won't turn on

My screen will only turn on very intermittently. The screen stays black or sometimes it will turn on but the colors and images will be distorted. I can tell the power is on because I can hear the notifications, the phone will ring, and the power and notification light comes on. This is a refurbished phone that Verizon sent to me because i was having separate issues with my previous LG G4 in October 2016. How can I get my screen to turn on?

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Re: my LG G4 screen won't turn on
Sr. Member

Sounds like the screen is bad I would get in touch with Verizon and let them know what is happening

Re: my LG G4 screen won't turn on
Customer Support

Having a reliable device is a must, JENMAC480. Let's restore your screen to brightness. When did these issues start happening? Was there any changes before this started? Is there any signs of physical or liquid damage to the phone?

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