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my LG G4 screen won't turn on
JENMAC480
Member

My screen will only turn on very intermittently. The screen stays black or sometimes it will turn on but the colors and images will be distorted. I can tell the power is on because I can hear the notifications, the phone will ring, and the power and notification light comes on. This is a refurbished phone that Verizon sent to me because i was having separate issues with my previous LG G4 in October 2016. How can I get my screen to turn on?

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Re: my LG G4 screen won't turn on
kathy65793
Sr. Member

Sounds like the screen is bad I would get in touch with Verizon and let them know what is happening

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Re: my LG G4 screen won't turn on
vzw_customer_support
Customer Support

Having a reliable device is a must, JENMAC480. Let's restore your screen to brightness. When did these issues start happening? Was there any changes before this started? Is there any signs of physical or liquid damage to the phone?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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