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i cant fix it! i cleaned the hole out and took battery out. what do i do!? i cant hear someone when they call unless its on speaker
Sounds like either the port is damaged and stuck in a contact-mode or maybe you have a software hangup in the music app or dialer/phone app. What steps have you done so far?
I have restarted it, took battery out and put back in, I also cleaned the hole the head phones go in with a qtip
Sounds about all you can do without a factory reset, but IDK that Id go that route just yet. Unless someone else can chime in with a better solution I suggest contacting Verizon about a warranty exchange.
I never got any kind of protection plan and ive only had the phone since dec 29. can they still replace it?
You have a 1 year manufacturer warranty. But, I'd have at least the min $3 extended warranty. People get worried about damaged phones and such requiring physical repair and the Asurion warranty, but I have replaced my phone everytime for software issues. Something to think about.
thank you for your help
You're welcome!