never fails...an update should result in happiness with new features along with hopes of improved functionality...but invariably, it always screws something up. In my case, post-update, I jump in my car and lo and behold, none of my 100+ downloaded albums on Google Play Music are accessible...get home, force stop, clear cache, etc., nothing helps...I then notice that I can't access ANYTHING from the service, downloads OR streams. WHAT GIVES?!?!?
We don't want to see any of our customers have any issues due to a software update. We are here to help so you can once again enjoy your device. Let's dive into the device a bit and get this figured out. Please place the device in Safe Mode http://www.verizonwireless.com/support/knowledge-base-112843/ and test to see if you have the same issues you've described.
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Snn5 Was saying to uninstall Google Play Music and then reinstall. I didn't have any problems with any of my downloaded music disappearing or the app not working so it must have been something on your end.