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verizon customer service/tech support
marjami
Member

It is very very very frustrating and time consuming trying to connect with a live agent.  I do NOT want to speak with an automated voice service.  My latest attempt to chat with a live agent, I was on hold waiting for 45-50 mins. and when the tech couldn't seem to help with my problem, he said he would transfer me over to someone else...so I was holding for another 45 mins. or more, with no one picking up the waiting call.  In extreme frustration I finally hung up without getting any help with my problem.  My posting on this forum does not provide me with any answers or help.

I hope there is a Verizon representative monitoring these VZW community boards so they can be aware of our frustrations (I'm sure I'm not the only one with this particular complaint) trying to connect with a live agent, and the endless holding for someone.  In the meantime, my problem is still ongoing.

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Re: verizon customer service/tech support
jav6
Sr. Member

@marjami wrote:

It is very very very frustrating and time consuming trying to connect with a live agent.  I do NOT want to speak with an automated voice service.  My latest attempt to chat with a live agent, I was on hold waiting for 45-50 mins. and when the tech couldn't seem to help with my problem, he said he would transfer me over to someone else...so I was holding for another 45 mins. or more, with no one picking up the waiting call.  In extreme frustration I finally hung up without getting any help with my problem.  My posting on this forum does not provide me with any answers or help.

I hope there is a Verizon representative monitoring these VZW community boards so they can be aware of our frustrations (I'm sure I'm not the only one with this particular complaint) trying to connect with a live agent, and the endless holding for someone.  In the meantime, my problem is still ongoing.


This is primarily a Verizon customer Community Forum.  There are Verizon agents that monitor and might respond.  If you describe your 'problem', maybe someone will have some helpful info.

...Just another VZW customer...trying to offer some assistance...
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Re: verizon customer service/tech support
LetterHead99
Member

File a claim with the FCC.  It will get the attention of Verizon CORPORATE.  VWZ customer service is worthless and time consuming.

Re: verizon customer service/tech support
marjami
Member

Thank you for your response.  I hope that posting my problem on this forum I will be able to get the help and solution I need.... re  My verizon LGK20V notification now has (9) "Call Services - New Voicemail - Dial*8623648."    When I try to dial that number, the response is "your call cannot be completed as dialed.  Please hang up and dial *611 to speak to a customer service representative".

This  is a constant and very annoying notification popping up on my screen. First, it was 1 then 2 then 3 and each time I try to dial the V/M number, I get the same response and I would swipe it away hoping that would be the end.  Instead, its now showing (9) such messages.  So this was my reason for trying to contact a vzw tech agent to help and was kept on hold for about one and a half hours and finally speaking with a tech who had no idea how to help with this problem.

Any suggestions to help solve this will be much appreciated., as it is impossible for me to connect with a live vzw tech without holding endlessly and finally hanging up in frustration.

 

 

 

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Re: verizon customer service/tech support
vzw_customer_support
Customer Support

Having an ongoing issue is never ideal, marjami. We certainly do monitor our community forums and are more than happy to assist. We have sent you a Private Note so that we can help further. GregL_VZW

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Re: verizon customer service/tech support
marjami
Member
Re: verizon customer service/tech support

 

marjami_1-1593210612289.gif

I received a private message (see below quote) and I am trying to send a reply to it but cannot succeed..when I "enter a value for this Name field" with GregL_VZW who I believe is the person who sent me the private message it will not accept and Send the message so I'm back to square 1 with my unanswered/unsolved problem - to my original post re v/m notification "call services *8623648"

 

 
Community Manager

Having an ongoing issue is never ideal, marjami. We certainly do monitor our community forums and are more than happy to assist. We have sent you a Private Note so that we can help further. GregL_VZW

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Re: verizon customer service/tech support
Tigerstep
Sr. Member
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Re: verizon customer service/tech support
jav6
Sr. Member

@marjami wrote:
Re: verizon customer service/tech support

 

marjami_1-1593210612289.gif

I received a private message (see below quote) and I am trying to send a reply to it but cannot succeed..when I "enter a value for this Name field" with GregL_VZW who I believe is the person who sent me the private message it will not accept and Send the message so I'm back to square 1 with my unanswered/unsolved problem - to my original post re v/m notification "call services *8623648"

 


Did you actually OPEN the private message by clicking on the (subject line) message link?  If so, there should be a REPLY button that pre-populates the TO: field for you.

...Just another VZW customer...trying to offer some assistance...
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Re: verizon customer service/tech support
marjami
Member

Attention: GregL_VZW

Thank you for your response.    I cannot seem to succeed in replying to your Private message. so I'm reposting it here for your attention and assistance.

  My verizon LGK20V notification now has (9) "Call Services - New Voicemail - Dial*8623648."   When I try to dial that number, the response is "your call cannot be completed as dialed.  Please hang up and dial *611 to speak to a customer service representative". 

This  is a constant and very annoying notification popping up on my screen. First, it was 1 then 2 then 3 and each time I try to dial the V/M number, I get the same response and I would swipe it away hoping that would be the end.  Instead, its now showing (9) such messages..

 and as of this latest posting it now shows (11) identical notifications as detailed in my original message above.  If you could perhaps email me with the necessary instructions how to delete/disable these v/m notifications I would appreciate it very much. Thank you.

 

 

 
Community Manager

Having an ongoing issue is never ideal, marjami. We certainly do monitor our community forums and are more than happy to assist. We have sent you a Private Note so that we can help further. GregL_VZW

 

Thank you for your response.  I hope that posting my problem on this forum I will be able to get the help and solution I need.... re  My verizon LGK20V notification now has (9) "Call Services - New Voicemail - Dial*8623648."    When I try to dial that number, the response is "your call cannot be completed as dialed.  Please hang up and dial *611 to speak to a customer service representative".

This  is a constant and very annoying notification popping up on my screen. First, it was 1 then 2 then 3 and each time I try to dial the V/M number, I get the same response and I would swipe it away hoping that would be the end.  Instead, its now showing (9) such messages. 

 

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Re: verizon customer service/tech support
vzw_customer_support
Customer Support

marjami, We're sorry to hear you're having problems replying to a message we sent you, we can assist you here. Tell us in detail the problem you're experiencing with your vociemail notification. Is this basic or visual voicemail? What's the make and model of your phone?

TrinetteW_VZW

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