For the last 4 months I've been trying to figure out why callers need they can't hear me or I've become very quiet. After having problems again last week I finally realized it isn't me or the coverage, it's the phone.
Here's what I've tried:
Turned HD calling on- made call quality worse so I turned it back off.
Hard reset- no change
Replacement phone - no change
Software update - no change
Replacement SIM card - no change
Everyone I've talked to at Verizon has been extremely polite and they genuinely sound like they want to help. Unfortunately they don't appear to have the resources or knowledge to fix the problem. I don't know what will happen tomorrow when I call to tell them the SIM card replacement didn't change anything.
It's anyone else having this problem?
Solved! Go to Correct Answer
Got a phone call today from Verizon Executive Relations. They are sending me a Samsung Galaxy S5 as a direct replacement for my LG G3 because of the ongoing issue and the apparent lack of a solution from LG.
Just to be clear, I've been frustrated with the device and the "dead end" I thought I was at but everybody I've spoken with at Verizon has done their best to help and now with the end in sight I can honestly say that I'll be a happy customer once again.
Have you checked the following settings:
If you have access to either a wired or bluetooth headset it would be interesting to try that and see if it helps, if it does that would infer microphone problems, the other thought is that both the previous and current device are potentially from the same "pool" of faulty devices (this text came from androidauthority.com
Potential Solutions –
It works fine with wired headsets and Bluetooth. I've tried all the settings and nothing helps. I really feel like the noise cancelling feature is terrible.
No luck with Verizon. Basically they told me they can send an infinite number of LG G3s or I can pay $375 to buy out my edge contract. It's a known manufacturing issue and LG's problem.
I'm off to Sprint and T-Mobile to see what THEY can do.
Data: On the 4G LTE network it works wonderfully fast. I don't have any complaints about the data.
Text: Again, no complaints.
Calls: Works well..... until the callers can't hear me. This is easily duplicated in a quiet room by rotating the phone up until the mic end is horizontal with your ear. The noise cancelling will mute the user. This is not the only time it happens, it's just the quickest way to reproduce what is happening to the callers.
The only fix I have found is to completely obstruct the secondary mic effectively disabling the noise cancellation capability.
Is that honestly what a $600.00 electronic device needs to operate correctly? a piece of gum on the top?
Shame on you LG and shame on you Verizon.
Interesting thought. I'll have to look into that.
The tech service rep tried his hardest to send me a Samsung as a replacement but couldn't do it. I have an email from him stating this a known issue with the manufacturer and I've forwarded that to the CEO's office. I'll update if I get an answer.
Take it from some of us who have had 5+ replacements, all the same phone: Verizon will never replace with a different model and will only allow Early Edge (trade your phone for a Turbo and another 2 years) at best. The only options are the previous, buy full price, buy a used device elsewhere. Still, you can sell your phone to cover those costs as well.