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why has my email stopped updating on it's own?
cynephen
Member

I use microsoft exchange and at first it worked great but then it stopped updating.  I have to force it (i actually have to open it sometimes more than once to get it to work). I have removed the account several times and have had my IT team set it up several times to no avail. super frustrating.

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Re: why has my email stopped updating on it's own?
vzw_customer_support
Customer Support

Cynephen

Keeping in touch with your work email is very important in our fast paced work environment. Do you use any other device to access your work email? Are you only seeing the issue from your LG G3? Can you send email from this phone?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why has my email stopped updating on it's own?
cynephen
Member

I can use the email on my phone but I have to force the update. After I

open the application twice all emails come through. It is not automatic

like it was before. Once it is open and updated, I can use it like normal.

Although, it has never loaded the full message. I always get a failed

error. I just need the phone to let emails come through as they are

received.

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Re: why has my email stopped updating on it's own?
tbo27
Sr. Member

I've had luck with the exchange app from playstore