Has ANYONE received this promotion? Before I signed up I did go to Reddit and a bunch of people got it within a few days so I feel like I’m getting the $h!t end of the stick with this company all the way around. Even when I signed up for wireless they were supposed to pay off tmobile and they never did and I had 0 idea until I saw it on my credit. Needless to say I’ve about had it with them and I’m about to go back to tmobile if this doesn’t get resolved.
whenever I call in, I just get charged that ridiculous $10 fee for no reason and get nothing resolved. The people through chat can’t seem to help either. This is absurd.
Slamby, we'd hate to lose your preference, and are truly so sorry to hear of your experience. We definitely don't want you to miss out on any promotions, and would be happy to help. I do want to clarify that while there is a $10.00 Agent Assistance Fee when calling in to speak with Financial Services or having a late payment processed, we don't charge for calling in to speak with Customer Service. We'll be sending a Private Message to better assist.
~Izzy
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