I have been trying for almost a month to return my 5g Home Internet Box. They have tried to send me a label in the mail 3x. I still haven’t received it. I also tried to print one off via the link sent to me but because the account is closed, I can’t get access. Even tried with the email associated with the account and nothing works. I have been with Verizon wireless for 19 years and like their phone service but would NEVER recommend the 5g service.
We're sorry to read that you have not gotten the return kit for your 5G Home equipment. We'll be sending a private message. ~Peter
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