I'm jcurious if Verizons support for the Askey LTE Extenders has improved over the last year and a half.
I purchased and Extender in January of 2021. I took until October of 2021 to get it working properly. I spent 100's of hours on the phone with Verizon support. Mostly with people who has no clue about the Extender. I would get a call and it would go directly to voice mail with no notification that a call came in. Many, many other Verizon customer were having the exact same issue.
I demanded that they contact the manufacturer to have them do a firmware fix for my issue. They refused. I finally resorted to contacting my states Attorney Generals office. Once they got involed the issue was quickly resolved with a firmware fix from the manufacturer. The unit has worked flowlessly since.
I have been having a issue where intermittantly people cannot hear me on my iPhone SE 2020. I can be on a call anywhere from 1-30 mins or more and rendomly they cannot hear me. I call them back and the problem goes away - most of the time. I am really afraid to contact Verizon for support and have been living with this issue for about a year. I have a feelng that it has something to do with the Extender because it only appears to happen when I am at home and using the Extender.
I'm sorry to hear you have had new issues with your indoor calls. Have you seen any error messages on the device? Do you notice your internet connection dipping at all? (As the extender works off your internet this could very likely be a cause.) Do you know if any other phones connected to the extender have the same issue?
-Melissa
Good questions. I have not seen any errors on the LTE Extender device but will check next time this occurs. I have 300MB internet and I'm sure that was not an issue when these problems have occurred.
I am the only person on the device unless someone comes over that has Verizon service but no one has told me about this issue with other phones.
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