My order number is only 7 digits and its not letting me register the account

[Gredie]

I am trying to register the account with the order number but it is only 7 digits and online it states that it should be 13 characters. I don't know what to do to be able to view my next bill and get connected to the my Verizon app. Please help I would greatly appreciate any help anyone can offer. It has been a bit frustrating.

[vzw_customer_support · Accepted solution]

Hello. We understand the importance of having access to administrate your account and would love to help. Please tell us, is your service residential/Fios or Mobile? When did you start service?

~Maria

[Gredie]

I thank you for your help. It is the 5G LTE Home Internet.

[Gredie]

And the service was started on March 18th 2024

[Gredie]

Is there any other information that I can offer to get a resolution by chance?

[vzw_customer_support]

@Gredie  wrote: Is there any other information that I can offer to get a resolution by chance?

Gredie, to get a little more information are you trying to register for My Verizon using your 5G Home information? 

-John

[Gredie]

Hello, Yes I am trying to get the account connected to the Verizon app to view my bill and its not accepting the 7 digit order number that was sent to me via email. It is just not accepting the order number when registering the account. I tried the number listed on the documents and that does not work either.

[Gredie]

I have still not got any help on this matter. Someone responds and then after I respond back I hear nothing from anyone. 

[vzw_customer_support]

Hi Gredie, we don't seem to be aligning. Are you able to see our questions in this thread? If so please reply to those so we can help.

-Melissa

[Gredie]

Hmm..  Am I aligned with you now that I responded to this thread? Sorry I have never had to use the community discussions.

[vzw_customer_support]

Thanks for following up. No worries, we understand any new process can be tricky. Verizon is here to help.

Please follow the registration process found on this link and let us know what exactly occurs: https://www.verizon.com/support/knowledge-base-17492/.

~Gilbert

[vzw_customer_support]

Let's make sure we can help you create an account. Here's a link with the steps needed to create a new account for 5G Home Internet account: https://www.verizon.com/support/knowledge-base-17492/

We usually send a link that's valid for 3 days to your e-mail, but the above link will help you request another code you can use to sign up if you can't find it or if the link is no longer valid. Please let us know if this is able to resolve your concern.

~Jesse