This is truly insane. I've never seen a company as big as Verizon unable to follow through on a promotion like this.
As for me, I have contacted customer service through chat around 6 times now. I kept screenshots of each conversation. Each person I talked to told me they were confident that they could get it worked out for me but each one failed. The majority of them told me to keep waiting for an email. Two of them sent emails to my email address to check that I am receiving them and I did. More than one created an escalation ticket and the last one I talked to created an ITS ticket which she said was different. She assured me that I would get an email within 5 to 7 business days either telling me how to redeem the target gift card or telling me that I will get a $200 credit on my bill. Of course I never received anything and I'm getting tired of reaching out over and over and getting nowhere.
I got my internet service on March 1 and after waiting 60 days , I was able to redeem the nintendo switch but not the target gift card. I tried to redeem it on the mobile site. I got the email telling me to go to the website to redeem it by clicking on the tile which was there at the time. I clicked on it and selected the target gift card and clicked to agree to the terms and conditions. Then I was taken back to the page asking me to choose either the gift card or the chromebook again. After that, I never saw the tile in my account again. One of the customer service people I talked to told me that they are showing that a chromebook was sent to me. It absolutely was not. If I had received it, even though it's not what I wanted, I would have given up on this a long time ago but I haven't received anything. I first contacted customer service about this on May 10 and now it's July 5 and still no gift card and no statement credit. I have to say, I feel lied to and cheated and I'm astonished that Verizon would do this. I've been with Verizon for at least 15 years, maybe more but I may cancel and switch companies just on principle.
I am having the same issue. Shame on you Verizon for making it impossible...I have called several times and just get the runaround.
Hello MarshallDE, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
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