I've had a business account with LTE home internet for about two weeks with supposed supported speeds of up to 25MBps down. We're frequently seeing significant network slowdowns though, with speeds less than 1 MBps and sometimes .2 or even .1 MBps, which is obviously unusable. It's not constant, but frustrating when it does happen. These slowdowns can last an entire evening, and often result in total loss of the wifi network. Most frustrating, we can stand in the same location and run the same speed test while off Wifi on a phone connected to the same LTE network, and receive vastly different speeds - often 30MBps+, so the network itself of signal strength don't appear to be an issue. So far we've tried:
At this point, I'm at a loss as to how to solve these issues. Verizon support has been of no assistance. Any other ideas?
In order to get assistance with your LTE Business Internet, Please reach out to our Business support. You can reach the Business team by calling 800-922-0204 Monday - Friday from 8:00 AM - 8:00 PM Eastern Time. You will need to call from one of your business lines or you can enter in one of your business phone numbers when prompted.~Peter
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
The issue has not been resolved. I have spent several hours with support already using the troubleshooting methods mentioned in my original post without resolution.
Hello we want to do all we can to help you with your speed concerns and keeping you connect. Through this platform we only have access to consumer accounts. In order to get assistance with your LTE Business Internet, Please reach out to our Business support. You can reach the Business team by calling 800-922-0204 Monday - Friday from 8:00 AM - 8:00 PM Eastern Time. You will need to call from one of your business lines, or you can enter in one of your business phone numbers when prompted.
After multiple conversations with business tech support, I was finally able to get a rep to admit that my data is being deprioritized at 50GB/month. My plan has a 300 GB limit. At no point - not during the sales process or during MANY calls with support - was I informed of an effective 50 GB limit. So now, I have an unusable connection at 50+ GB, making the 300GB I'm actually paying for completely unusable. Shameful business practices on Verizon's part.
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