I have called and/or chatted with Verizon support at least 3 times about this issue already,
but it still has not been resolved. I continuously receive letters in the mail from Verizon,
warning that the paper reminder (stating my monthly amount that is due) is being sent
"as we were unable to reach you digitally".
The problem is that the phone number in the letter, which Verizon is trying to use to send
text messages to, is the LTE Home Internet gateway's phone number, not my personal
cell phone number. If I try to log into my Verizon account and change this under
Communications - Alert Preferences, there is not other option allowed except for
the SMS option with the LTE gateway's phone number.
Verizon support keeps telling me that this won't cause my paper-free billing credit to
be lost, but the letter itself explicitly states that "If your alert preferences are not updated and
we continue to send a paper reminder, your account will be de-enrolled from paper-free billing
and any related discounts may be lost."
Any suggestions?
We're terribly sorry for the issues you're encountering. We would like to help you with this as much as we can. I will be sending you a private note to further assist.
~Ivone
no, the issue still persists ... I receive both an EMAIL and PAPER bill stating if I dont change to "Paperless Billing" I will be charge $60 per month instead of $50 per month.
I really didn't care before as my "next bill" was always $50/month.
However, checking this morning, I see my "next bill" is now $60/month.
I have no way to enroll in paperless billing as I'm already enrolled ... this seems to be an ongoing issue with Verizon's IT
could I please get some help/assistance with this disappearing elusive credit?
TJFDenver, we're sorry to hear that you're still having problems with your papeless and automatic payment discount. Are you set up with a debit card, checking account, or the Verizon Visa card?
~Jesse
it is setup w/the required Verizon credit card to receive the credit
Thank you for the info.We're going to send you a Private Message so we can gather more details.
~Jesse
This continues to be a problem ... I was issued a credit for the 4th month in a row ... but I have to call in and waste a couple hours of my day re-explaining the issue from scratch and then "begging" support to open a back-end ticket
while I'm happy with the actual 5G home internet service, this is beyond ridiculous and is making me re-think my decision about Verizon as a home internet carrier
Same issue month after month and it is so frustrating. I have also called and talked and nothing fixes it. I even have other Verizon accounts but was recommended to set up home internet separately since they are prepaid. Post-paid would have been more expensive, so no point in switching. Logging in every month to turn paper billing back on and then having to ask for credits is ridiculous.
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