WiFi connectivity

Yes10
Enthusiast - Level 1

Throughout the day, I've been having trouble with my phone connecting to the WiFi. It connects briefly but then disconnects. This issue is preventing me from streaming to my TV, as my phone can't maintain a stable connection long enough to do so. My TV and laptop don't have any problems, but all of my iPhones seem to struggle with this issue when using Verizon home Internet.

1 Reply
vzw_customer_support
Customer Service Rep

Thanks for reaching out here Yes10 and sharing this dilemma with your phone's wi-fi connection when using Verizon Home Internet. Let's take a closer look at what could be going on, preventing you from enjoying TV streaming! Can you share a few more details? Is your phone and TV both connected to the Verizon Internet? Other than the streaming, how would you describe your wi-fi connection when using apps and browsing the internet? What phone model are you using?

-Deb

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