XBox Promotion
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I signed up last year during the Xbox promotion. I could not complete the online so went into a Verizon location. I purchased the order and walked out with the Internet setup. Dec 15th. I wait as I was instructed for the promotion code and did not receive either the $200 Amazon card nor Xbox code. I called in 3x over the matter of a week to finally receive the Amazon gift card because I was told I had to show proof I purchased within the timeframe for the promotion. Because they could locate this promo I was speaking of until I told them to GOOGLE their own promo. It has been a week "we are going to escalate this matter" since then. Customer service tells me every time they sent the promo code to a different address but can not retrieve the promo code from the email or which email it was even sent to. At this point I am calling an attorney. I have been a customer for over 10 years and I just keep getting the run around. Does any one know what else I can do before going to court.?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey there, cjay222, thanks for reaching out in reference to your order. Please know we appreciate your loyalty over the last decade and we're here to help with your promotional offers. So we can best assist, we will be reaching out via Private Message.
-Lauren
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
okay so I have an update I have to get an attorney because I see VERIZON is about the games. they are QUICK to take your money but gaslight you when they owe you something. So I FINALLY had a rep place the order for the XBox and it's been in the "order" status for a week now. I called and was told because they have placed an update ticket I have to wait ANOTHER week!!! if this is how they treat their 10+ year customers I don't want it. So I'll keep you guys posted

