I got the 5g internet during the Xbox and Amazon Alexa promo. It’s been over a month since I’ve had the internet and have received nothing to redeem the promos.
help!!
Mmunk24, we want to make sure you get your promotions, and we're going to do everything we can to help you. We're sending you a Private Message so we can better help.
~Jesse
I received the Amazon Alexa. But still nothing regarding the Xbox. Going on 5plus weeks now.
Hello, Mmunk24. Congrats on receiving your Amazon Echo. Help is still here. I see from a previous conversation that we did submit the escalation form which can take up to six weeks before you receive your Xbox. Please let me know if you have any further questions.
-Natasha
I finally received the Xbox after another escalation.
IN MY THIRD MONTH AND HAVENT HEARD NUN ABOUT MY XBOX SERIES X. BUNCH OF MISLEADING PRIVATE MESSAGES. RESPOND BACK WITH PICS OF MY RECIEPTS, ONLY TO GET YOU ALL CANT VIEW ON YALL PLATFORM.
Hello, 83lioneSS. So sorry to hear you feel this way as it is our goal to provide you with answers and a resolution. We can check on the status of your promotion. Just to confirm, did you complete the redemption process for the Xbox via your My Verizon account?
-Natasha
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