segw server
bamaman3171
Enthusiast - Level 1

verizon LTE network extender keeps trying to connect to segw server

6 Replies
jav6
Champion - Level 3

@bamaman3171 wrote:

verizon LTE network extender keeps trying to connect to segw server


Is this a new install or did it stop working?  Have you called 800-922-0204 and asked for tech support to re-associate your extender's MAC ID with your account in the proper database?

...Just another VZW customer...trying to offer some assistance...
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KJForbes
Enthusiast - Level 1

I am also having the same issue.  It just stays on "Connecting to SeGW Server"  I have had multiple calls to customer service which is difficult since I have 1 bar in my house when I'm lucky, hence the need to a Network Extender.  It is like a cruel joke to have to call into customer service for help with a device that is supposed to give you cell phone reception. I work from home so I really need this to work.  Can anyone please help?! 

I keep being told to unplug and replug it in and have done that multiple times as well as a factory reset.  The last person i spoke to said give it some time and they would call me back in 30minutes - an hour.  It has been an hour and a half.  Desperate for a solution. 

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vzw_customer_support
Customer Service Rep

Hello, KJForbes, I'm sorry to hear you're running into an issue with our Network Extender. We know it's important to get your equipment back up and running to improve service in your home. So we can best assist, I will be reaching out via Private Note.

-Lauren

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vzw_customer_support
Customer Service Rep

Hi there, we're just checking in to see if you still need assistance troubleshooting. 

-Melissa

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nbc939
Enthusiast - Level 2

Did you get any resolution?  I'm going through the exact same thing.

 

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kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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