service
kengelman
Enthusiast - Level 1

no service or limited the last 2 weeks starting approximately 7/8/23.

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4 Replies
vzw_customer_support
Customer Service Rep

I, too, would share your concern if I was having no, or limited, service on my LTE Home Internet, kengelman. We're here to help find a solution. I apprecaite you letting us know when about this started, and I'd like to gather some more details. What, if anything, changed before this issue first started? What happens when you try to access the web from a device connected to your Wi-Fi? Can you share the nearest cross streets and city where you have your LTE Home Internet?

-Joseph

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kengelman
Enthusiast - Level 1

serive is better about a mile away but still not as good. until about 3 weeks ago service was very good. now its in and out, mostly out

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vzw_customer_support
Customer Service Rep

Thank you for the details, kengelman. Please don't hesitate to send us a reply via Private Note when you're ready to try authenticating the other account you mentioned. We're standing by, and look forward to hearing from you.

 

~Izzy

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vzw_customer_support
Customer Service Rep

I’m saddened you’ve been having trouble kengelamn. We’ve sent a Private Note so that we can assist further.

-John

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