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I’m having the same issue with the Gizmo watch where the step counter worked for a couple days and now only shows up as 0. Please advise on how to fix this problem.
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TarraMemula, thank you for bringing this to our attention. Does the same issue occur after you process a factory data reset on your device https://www.verizon.com/support/knowledge-base-219750/ ?
-Sylvia
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@vzw_customer_support I am on my second replacement gizmo watch for my daughter and the step counter again is not operating properly.
It seems like this issue has been going on for over a year now based on the thread.
What is the proper fix?
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Hello Jmalloytroy, thank you for contacting us. We've sent you a Private Note to better assist.
~Baldo
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I'm having this same issue. I've restarted the device several times and it just is inconsistent. Some days a few thousand, other days zero, some days a few hundred. I like most features of the device but the step counter is incredibly disappointing. Please advise of a fix for this. It will be a dealbreaker if I cannot get it up and running.
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ghmillard, having a device that counts steps properly is vital. We will be delighted to help. When did the issue begin?
GizmoHub App - Use Step Counter
https://www.verizon.com/support/knowledge-base-219832/
-Jacob