BYOD $250 Mastercard Rebate Runaround

[Chris_R2]

I'm getting the runaround with my Verizon BYOD $250 Mastercard rebate promotion that should have already been sent to me per attached terms and conditions. 

I have reached out directly to the rebate support line 844-408-8471, chat, 611, and Verizon's CS twitter account.  All of which have failed to resolve my inquiry.

Final straw is to see what Verizon will do to uphold its end of the rebate contract, otherwise Verizon can look forward to being exposed to significant liability for breach of contract.  Think I'm kidding?  Send the rebate to me or see what happens next.

[Chris_R2 · Accepted solution]

Update. Good news! I received a notification from Verizon indicating that the rebate was approved and is in the process of being mailed. 

Thank you!

[Chris_R2 · Accepted solution]

Update. Good news! I received a notification from Verizon indicating that the rebate was approved and is in the process of being mailed. 

Thank you!

[vzw_customer_support]

We are happy to read that the rebate has been approved. We're always here if you need us. We hope that you have a great day. 

AaronS_VZW

[lac302]

Can you tell me what you had to do to get it approved. I've been getting the run around for the holidayswitch $200 rebate. Met all of the eligibility requirements but keep getting different reasons for denial. Spent easily hours on chat and phone calls being bounced around between verizon wireless and the rebate center. Extremely irritated.

[Chris_R2]

If you haven't already, try sending a PM to the Verizon support on the forum. They were very responsive and looked into my situation.

I don't know what they did or how it happened, but it got approved a day later.

In my case, mine was stuck in "Pending" and never got denied. I would double-check everything on your submission and the rebate terms to make sure you qualified, knowing the denial reasons they are giving you.

Best of luck!

[lac302]

Will do. This is the denial reason given:

Our records show this is not a new line of service or the new line was not activated within the eligible promotional dates. If you feel this is in error, please contact us.

[Chris_R2]

Thank you, you have successfully authenticated. A Verizon agent will message you shortly.

[vzw_customer_support]

We appreciate you working together with us. To clarify, has this issue been resolved yet?

SeanC_VZW

[Chris_R2]

I have not received the rebate in the mail yet. I wouldn't consider this issue "resolved" until I receive it.

The latest status says:

Status:

Valid: Mailing in progress

Status detail:

Good news. We are getting your reward ready for the mail

[vzw_customer_support · Accepted solution]

We quite agree. Resolution won’t be achieved until you receive the $250.00 in gift cards you were promised. It’s upsetting that this process took so long already, and we’re still waiting on the final part: you receiving your cards. Please let us know if you have any other concerns.

GeorgeS_VZW

[Chris_R2]

The $150 card came in the mail today and I was able to activate it.

Still waiting for the remaining $100 card to arrive.

Thank you.

[Chris_R2]

Received the second rebate card today, bringing everything to a satisfactory resolution!

Thank you 

[vzw_customer_support]

Wonderful! We're happy to read that you received your rebate card. We're sorry for the trouble. Please don't hesitate to reach out if you need us. Please stay safe, and have a great day! 

AaronS_VZW

[Rohnald13]

I am having the same problems. I received the BYOD250 rebate when I ordered, then two days later I picked up the phone and they gave me a $APRIL150 rebate. Clearly, I don’t expect both rebates. HOWEVER, I do expect one of them. The chat people just tell me it’s closed. How in the heck do two rebates offered in a promotion get closed within 48 hours of opening. I’m so angry at myself for leaving AT&T after 15 years. The service at Verizon may be better, but AT&T never tried this nonsense. How did you solve your issue? Did you just post the email/rebates on Twitter to expose the obvious scam/bait and switch/breach of contract?

[lac302]

Just got my rebate in the form of a $200 statement credit today. I talked to at least a dozen different people. In the end a PM and a helpful rep here was the way it was resolved. Ask for a case/ref number you can follow up with.

[siennafrazier]

Why is this still being advertised on the website if it ended in January. I just added a line and was expecting this promo because it told me to enter this code BYOPHONE250 on a pop out on the page. I spoke to a rep who said that I have BYODATHOME100 active I tried the code on the rebate centers page and it says inactive

[vzw_customer_support]

We'll be happy to assist you with information about our Switcher promotions. We run these promotions often, many times back to back. Based on when you switch you would use a specific code for the date and type of port over you do. So, if you bring your own device you would use the BYOD code, if you get a new device you would use the device purchase code. Completing the registration needs to be done within 30 days of the date you start service with us. We can help you further if you need? ChristopherS_VZW