I was recommended the BYOD rebate from a Verizon customer service agent. So I went ahead and ported in my fiance's phone from ATT to Verizon, and signed up for an unlimited plan for both lines.
Supposedly, I was supposed to receive a rebate code via receipt when the line was ported. However, I never got the code....
I have called Verizon customer service regarding this and was told that they could not help and was forwarded to the rebate center three times. Each time the rebate center employee told me they cannot help retrieve codes, they can only assist with the status of rebates. After three calls and requesting to talk to a supervisor I was promptly hung up on!!
I have been a Verizon customer for over 10 years and I am insulted by how poorly they treat their customers.
DO NOT FALL FOR THIS SCAM.
Really disappointing Verizon.
We would never want to leave you feeling this way. We would love to assist in getting this rebate in any way possible. How long ago was the number ported in?
NoahS_VZW
Hello,
The number was ported in on 12/3/2020 and I subscribed to PLAY MORE UNLIMITED 5G UW for both phone lines. I never received a promo code to redeem.
First and foremost, thank you for choosing Verizon as your wireless service provider and we welcome you to our family! As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. After reviewing the feedback you've provided here, we certainly don't want you to feel this way about Verizon and regret your decision to transfer your service to us. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you to investigate your concerns, we’ve sent you a Private Message on this topic:
RobertC_VZW
Add me to the list of people getting scammed. Have been on the phone for hours on at least four different occasions. Nothing. "Oh, it doesn't show up for 45 days until you started your account." "We show that we sent it." (They didn't. Yes, I know how to check a spam filter, thank you.) "It'll be there in 24 hours." It wasn't. "It'll be there in 24 hours." Again. "Why does it take 24 hours, it's electronic." "Uhh. . . ."
sferrin, we are truly sorry to hear about your overall experience. Making sure you are receiving your promotional rebate is important. Allow us the opportunity to take a closer look at the details. We have sent you a Private Message. Can you please respond to that message? Thank you.
@vzw_customer_support please help. Check out this lengthy thread. Many posts and messages and I still don’t have a resolution. I was FINALLY told verizon made a mistake and got a auto text stating I’d receive the gift card in 4-6 weeks. It’s been 8 weeks and still nothing. This has been the craziest experience I’ve ever gone through with any company. Please just make this right! Thank you.
We are dedicated to getting to the bottom of this once and for all, ollie293. Please send a Private Note and we can investigate this to a resolution!
I sent a private message. I’ll continue to post/document the experience so other members can see the resolution. Thank you!
That is definitely not the experience we want you to have. Please reply to our Private Note, so we can take a closer look.
Other reports of this seems it common accurance there they hang up on alit of people
The same thing happened to me, please help! I switched and ported my number months ago and now it says I’m not eligible. I googled the issue and seems I’m alone. Please help!
Hello, being on top of your rebate is vital, especially if you are administering your finances. What did the rebate offer consist of? How and when did you submit it? What is the Tracking Number?
I was told it’s because I upgraded my phone... I switched to VZ and used my old phone for months before getting a new phone... which was bought directly from VERIZON at full price.
TRACKING# 937598110
Thank you.
We would be happy to take a closer look at your account. Please respond to the Private Note we are sending for further assistance.
ScottD_VZW
I haven’t received any private message or note, can someone please reach out?
Also, I was already asked for the tracking number which I posted, but here it is again:
937598110
Ollie293,
Based on the tracking info you provided, you submitted your rebate in September, and the key requirements appear to be as follows. Please check and make sure you complied with EACH of the following:
FWIW, the reason for denial in your case makes no sense to me -- it says it "requires an eligible device transaction" which makes no sense for a BYOD rebate.
As a disclaimer, I am not a Verizon representative, rather I am just another customer dealing with other rebate issues (which is why I came here). So please keep in mind I am trying to help flesh out some details, since the terms of the rebates can be complicated -- but nothing I'm saying here is anything official -- just trying to help you get to the bottom of this issue...
Thanks for the reply, yes I’ve met all the conditions required for the rebate. After researching a bit, I’m starting to believe this is an intentional business practice by Verizon.
I finally got connected to a rep to assist. They told me I didn’t qualify because I didn’t keep my device active for 45 days before activating a new one. They were also very condescending in that conversation. I don’t know how hard it is to calculate the number of days but they actually tried to tell me I activated a new device at day 44 when it was day 48. Just wrong and a shame I need to waste time on this.
Anyhow, after the rep admitted his counting of days was inaccurate, they said they would escalate with the rebate team... the rep wouldn’t give me a reference number, just said I should hear from them in 7-10 days, maybe a little longer. I saved the conversation just in case, but I hope I don’t need it.
I’ll update this thread when I have a resolution.
Thank you for these details, ollie293. Please keep us posted, we are here for assistance and happy to help in any way possible.
CheyenneS_VZW
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