I traded in my phone for a new Samsung S22 Ultra. I was offered the Disney+ bundle for free for six months. When I tried to redeem the offer, I had to enter a method of payment. I was charged for the 13.99. My Verizon account shows that I activated the bundle, so it doesn't make sense I had to enter a form of payment, and I am being charged on my personal bank account.
The email address matched, so that is not the issue. I want to be able to use my free trial, but it now seems I have a personal account with Disney+ set up, thanks to Verizon.
Not what I expected.
Hello, danielle829. I am sorry to hear you ran in to an issue activating your 6 month free Disney+ bundle. We are going to send you a Private Note to assist you further.
*Cassie
Hi there, can you help me with a similar issue? I have Disney+ included in my phone plan but when I go to login it asks me for payment and it should be free. Thank you.
Hi! We understand that it's important to have access to your perks in your plan. I would like to look into this concern for you. Please send us a Private Note, to get started.
*Latecia
Was there ever a successful resolution to this? I think I'm having the same problem.
I did get a response through Disney. I gave them the Verizon reference number, and they helped me out over live chat. It was the only way to get it resolved. Hope you have the same luck!
Sadly, no. But thanks for letting me know! (Disney support looked up my reference number and couldn't find an active subscription.)
Hello, jared1111. We want to ensure you receive the help you need to resolve this issue. We are sending you another Private Note so that we can assist you further.
*Cassie
Same issue here.. Just upgraded to ultra s22, upgraded plan, tried to add Disney plus and it's trying to make me pay via Google Play Store.
Details: I assumed since it's a Verizon offer and D+ was already installed that I just needed to open D+ app and create an account. When it tried to make me pay, I looked up online how to active and did so through Verizon app. I used the same email address I had just created my account with.
Now, the Disney+ account is still trying to make me finish the subscription process (by paying via Google Play), and the offer is "redeemed" at Verizon?
How to fix?
Same issue for me . I spend multiple hours with both Verizon and Disney support and they were not able to resolve it. Never got my access to Disney+ to work as promised. this whole bundle seems like false advertising.
Hello there! We're sorry to read about the situation, and we're happy to help. Please reply to our private note to better assist you. ~Aaron
You will need to contact Disney+ Support at 888-905-7888.
*Harley
Thank you for sharing your solution with the community, danielle829. We hope you have a fantastic day!
-George
Hello, jared1111. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.
*Cassie
I have the same issue. Verizon please fix this systemic issue.
Hi there, can you help me with this same issue? I am trying to login to Disney+ but it's asking me to pay. On my MyVerizon account it says the subscription is active, but when I try to go to Disney, it does not work.
Asks me to select subscription plan when I log in.
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